Please review these terms to understand our policies, your responsibilities, and how OneHaven protects your digital safety and privacy.
Effective date: July 30, 2026.
You may use OneHaven's Services only if you are 18 years or older, or if under 18, you have the consent of a parent or legal guardian. You agree to comply with all applicable laws, including consent and monitoring statutes.
Accounts involving minors require verified parental or guardian consent in accordance with COPPA and GDPR-K. No child may independently create an account. Caregivers must verify their authority for managed seniors or minors.
You agree not to misuse the Services, interfere with operations, or use the Services unlawfully.
Some features require a paid subscription. Subscription options, pricing, and billing periods are displayed in the app prior to purchase. Payment will be charged to your Apple ID account at confirmation of purchase for App Store subscriptions, or to your chosen payment method for web purchases. Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date. Your account will be charged for renewal within 24 hours prior to the end of the current period at the rate of your selected plan.
You may cancel your subscription at any time. For subscriptions purchased through the App Store, manage or cancel via your Apple ID subscription settings at Settings, your name, Subscriptions. For web subscriptions, cancel through your OneHaven account settings. Cancellation takes effect at the end of the current billing period, and you retain access until then. Refunds for App Store purchases are handled by Apple in accordance with their policies. Refunds for web purchases follow OneHaven's published refund policy.
Functionality may vary by device, operating system, or manufacturer restrictions. Certain features may not be available on all platforms.
All content, trademarks, and technology used in the Services are the property of OneHaven or its licensors.
OneHaven grants you a limited, non-exclusive, non-transferable license to use the Services for personal purposes. You may not reverse engineer, copy, or resell the Services without permission.
As the account holder, you are solely responsible for the lawful setup and use of the Services, and you represent and warrant that, for each protected person, all consents and authorizations required by law have been obtained before monitoring is enabled and are kept current.
Adult protected members. Before enabling protection for any adult protected member, you, the caregiver, have obtained that adult's prior, informed, and express consent to the review of their outgoing content and to the use of the OneHaven keyboard, and that adult understands they may withdraw consent at any time.
Minors. Accounts involving minors require verified parental or legal guardian consent in accordance with COPPA, GDPR-K, and other applicable laws.
Managed adults who cannot consent. You represent that you hold the legal authority to act for any managed adult, such as a valid power of attorney or guardianship, and that such monitoring is permitted by law.
OneHaven cannot verify these consents and relies entirely on your representations. You will maintain records of consent and provide them to OneHaven on reasonable request.
You agree to defend, indemnify, and hold harmless OneHaven and its officers, employees, and suppliers from and against any claims, damages, liabilities, losses, and costs, including reasonable attorneys' fees, arising from or related to: your use or misuse of the Services; your enabling of monitoring or the OneHaven keyboard without the consents required by these Terms; your violation of any consent, wiretap, privacy, or monitoring law; your violation of these Terms; and any content you or a protected person submit through the Services.
OneHaven does not provide legal advice on monitoring activities. Laws governing the review of communications vary by country and state, and some jurisdictions require the consent of all parties. You are solely responsible for determining and complying with the laws that apply to you and to each protected person, including the Electronic Communications Privacy Act and applicable state consent statutes.
The OneHaven keyboard. Some features rely on the OneHaven keyboard or text input feature that the protected person enables on their device. When enabled, the keyboard allows OneHaven to process only the outgoing content the protected person composes or sends, so OneHaven can generate safety alerts. It does not read incoming messages. OneHaven takes commercially reasonable steps not to capture content in secure fields such as password and payment fields where the operating system identifies them, but you acknowledge that no text input tool can guarantee this in every application or device. By enabling the keyboard, you confirm the consent described in Section 9 has been obtained and that the protected person understands the keyboard is active.
OneHaven may suspend or terminate Services for violations of these Terms.
We strive to maintain reliable Services but do not guarantee uninterrupted availability. Features may change, be modified, or discontinued. Users must keep the app updated to access security patches and new features.
If we discover that a child falsified their age or created an account without proper consent, we may suspend or delete the account.
If we become aware of imminent harm, including child exploitation or suicide risk, we may disclose information to appropriate authorities.
Any disputes arising under these Terms shall be resolved by binding arbitration on an individual basis in accordance with the rules of the American Arbitration Association. You waive the right to a jury trial or class action.
The Services are provided on an as is and as available basis, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the fullest extent permitted by law.
You assume all risk arising from your use of the Services and from any decision or action you take or do not take based on an alert or on the absence of an alert. Responsibility for outcomes rests with the account holder and the adults involved, not with OneHaven.
To the fullest extent permitted by law, OneHaven and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss, harm, or injury arising from or related to the Services, the OneHaven keyboard, any AI based analysis, any alert, the absence of any alert, or the acts or omissions of any protected person or third party, even if advised of the possibility of such damages. OneHaven's total liability for all claims will not exceed the greater of the amount you paid OneHaven in the twelve months before the event giving rise to the claim, or one hundred United States dollars. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
OneHaven uses artificial intelligence to assist in reviewing outgoing content, detecting possible scams or risks, and generating alerts.
OneHaven works by reading the outgoing content the protected person composes or sends and interpreting it as best we can to look for possible signs of scams, risks, or harm. Every alert is our interpretation, not a statement of fact and not a determination that something is or is not safe. Because language, context, sarcasm, images, code words, and fast-changing slang are hard to interpret, OneHaven may misread meaning, miss context, flag content that turns out to be harmless, or fail to flag content that is harmful. You accept that the analysis is best-effort and probabilistic, that it will not be correct in every case, and that you are responsible for reviewing alerts and using your own judgment. Artificial intelligence is not perfect and may produce errors, omissions, false positives, false negatives, and misclassifications. OneHaven does not guarantee that any particular scam, threat, grooming attempt, self-harm signal, or other harmful content will be detected, flagged, or flagged in time, and it does not guarantee that any alert is accurate. The Services are aids to awareness and are not a substitute for parental supervision, caregiver attention, or human judgment, and you agree not to rely on them as your only means of protection.
Not an emergency service. OneHaven is not an emergency response service and does not monitor alerts on your behalf in real time. If you believe a person is in danger or a crime is occurring, contact 911 or your local emergency services immediately. Do not wait for or rely on an alert.
These Terms are governed by Delaware law. International users may have additional rights under their local laws.
For legal inquiries, please contact us.
