Please review these terms to understand our policies, your responsibilities, and how OneHaven protects your digital safety and privacy.
Effective date: July 30, 2026.
You may use OneHaven's Services only if you are 18 years or older, or if under 18, you have the consent of a parent or legal guardian. You agree to comply with all applicable laws, including consent and monitoring statutes.
Accounts involving minors require verified parental or guardian consent in accordance with COPPA and GDPR-K. No child may independently create an account. Caregivers must verify their authority for managed seniors or minors.
You agree not to misuse the Services, interfere with operations, or use the Services unlawfully.
Some features require a paid subscription. Subscription options, pricing, and billing periods are displayed in the app prior to purchase. Payment will be charged to your Apple ID account at confirmation of purchase for App Store subscriptions, or to your chosen payment method for web purchases. Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date. Your account will be charged for renewal within 24 hours prior to the end of the current period at the rate of your selected plan.
You may cancel your subscription at any time. For subscriptions purchased through the App Store, manage or cancel via your Apple ID subscription settings at Settings, your name, Subscriptions. For web subscriptions, cancel through your OneHaven account settings. Cancellation takes effect at the end of the current billing period, and you retain access until then. Refunds for App Store purchases are handled by Apple in accordance with their policies. Refunds for web purchases follow OneHaven's published refund policy.
Functionality may vary by device, operating system, or manufacturer restrictions. Certain features may not be available on all platforms.
All content, trademarks, and technology used in the Services are the property of OneHaven or its licensors.
OneHaven grants you a limited, non-exclusive, non-transferable license to use the Services for personal purposes. You may not reverse engineer, copy, or resell the Services without permission.
As the account holder, you are solely responsible for the lawful setup and use of the Services, and you represent and warrant that, for each protected person, all consents and authorizations required by law have been obtained before monitoring is enabled and are kept current.
Adult protected members. Before enabling protection for any adult protected member, you, the caregiver, have obtained that adult's prior, informed, and express consent to the review of their outgoing content and to the use of the OneHaven keyboard, and that adult understands they may withdraw consent at any time.
Minors. Accounts involving minors require verified parental or legal guardian consent in accordance with COPPA, GDPR-K, and other applicable laws.
Managed adults who cannot consent. You represent that you hold the legal authority to act for any managed adult, such as a valid power of attorney or guardianship, and that such monitoring is permitted by law.
OneHaven cannot verify these consents and relies entirely on your representations. You will maintain records of consent and provide them to OneHaven on reasonable request.
You agree to defend, indemnify, and hold harmless OneHaven and its officers, employees, and suppliers from and against any claims, damages, liabilities, losses, and costs, including reasonable attorneys' fees, arising from or related to: your use or misuse of the Services; your enabling of monitoring or the OneHaven keyboard without the consents required by these Terms; your arranging of a Family Threat Assessment without the authority required by these Terms; your violation of any consent, wiretap, privacy, telemarketing, or monitoring law; your violation of these Terms; and any content you or a protected person submit through the Services.
OneHaven does not provide legal advice on monitoring activities. Laws governing the review of communications vary by country and state, and some jurisdictions require the consent of all parties. You are solely responsible for determining and complying with the laws that apply to you and to each protected person, including the Electronic Communications Privacy Act and applicable state consent statutes.
The OneHaven keyboard. Some features rely on the OneHaven keyboard or text input feature that the protected person enables on their device. When enabled, the keyboard allows OneHaven to process only the outgoing content the protected person composes or sends, so OneHaven can generate safety alerts. It does not read incoming messages. OneHaven takes commercially reasonable steps not to capture content in secure fields such as password and payment fields where the operating system identifies them, but you acknowledge that no text input tool can guarantee this in every application or device. By enabling the keyboard, you confirm the consent described in Section 9 has been obtained and that the protected person understands the keyboard is active.
OneHaven may suspend or terminate Services for violations of these Terms.
We strive to maintain reliable Services but do not guarantee uninterrupted availability. Features may change, be modified, or discontinued. Users must keep the app updated to access security patches and new features.
If we discover that a child falsified their age or created an account without proper consent, we may suspend or delete the account.
If we become aware of imminent harm, including child exploitation or suicide risk, we may disclose information to appropriate authorities.
Any disputes arising under these Terms shall be resolved by binding arbitration on an individual basis in accordance with the rules of the American Arbitration Association. You waive the right to a jury trial or class action.
The Services are provided on an as is and as available basis, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the fullest extent permitted by law.
You assume all risk arising from your use of the Services and from any decision or action you take or do not take based on an alert or on the absence of an alert. Responsibility for outcomes rests with the account holder and the adults involved, not with OneHaven.
To the fullest extent permitted by law, OneHaven and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss, harm, or injury arising from or related to the Services, the OneHaven keyboard, any AI based analysis, any alert, the absence of any alert, or the acts or omissions of any protected person or third party, even if advised of the possibility of such damages. OneHaven's total liability for all claims will not exceed the greater of the amount you paid OneHaven in the twelve months before the event giving rise to the claim, or one hundred United States dollars. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
OneHaven uses artificial intelligence to assist in reviewing outgoing content, detecting possible scams or risks, and generating alerts.
OneHaven works by reading the outgoing content the protected person composes or sends and interpreting it as best we can to look for possible signs of scams, risks, or harm. Every alert is our interpretation, not a statement of fact and not a determination that something is or is not safe. Because language, context, sarcasm, images, code words, and fast-changing slang are hard to interpret, OneHaven may misread meaning, miss context, flag content that turns out to be harmless, or fail to flag content that is harmful. You accept that the analysis is best-effort and probabilistic, that it will not be correct in every case, and that you are responsible for reviewing alerts and using your own judgment. Artificial intelligence is not perfect and may produce errors, omissions, false positives, false negatives, and misclassifications. OneHaven does not guarantee that any particular scam, threat, grooming attempt, self-harm signal, or other harmful content will be detected, flagged, or flagged in time, and it does not guarantee that any alert is accurate. The Services are aids to awareness and are not a substitute for parental supervision, caregiver attention, or human judgment, and you agree not to rely on them as your only means of protection.
Not an emergency service. OneHaven is not an emergency response service and does not monitor alerts on your behalf in real time. If you believe a person is in danger or a crime is occurring, contact 911 or your local emergency services immediately. Do not wait for or rely on an alert.
OneHaven publishes educational material about scams and fraud, including the scam library, the link checker, and any guides, checklists, alerts, or resources we make available. All of it is general information only. It is not legal, financial, medical, investigative, or professional security advice, and it is not tailored to your situation. You should not rely on it as a substitute for advice from a qualified professional.
The link checker examines the text of a web address on your own device. It does not visit the website, follow redirects, download anything, or verify who operates a site. It may, where you leave that option selected, check the public registration record of a domain name. It cannot determine whether a link, website, message, or sender is safe, legitimate, or malicious. A result of "nothing stood out" means only that the address text did not match the patterns we look for. It is not a statement that the link is safe, and you must not treat it as one. Conversely, a warning is not a statement that any person or business is engaged in wrongdoing.
Family Threat Assessment exercises are training simulations. They are not a security audit, a certification, or a measure of how a person will behave when facing a real scam. Passing an assessment does not mean a person is protected, and failing one does not mean they are unsafe. Simulated messages do not reference, originate from, or relate to any real company, financial institution, or government agency. This is a rule enforced in our software rather than a general aspiration, and no simulated message is permitted to name or imitate one. If you ever receive a simulated message from us that appears to name or imitate a real organization, tell us and we will withdraw it.
Third-party resources are listed for convenience only. Where we link to or name an outside organization, agency, helpline, or website, we do not control it, we are not responsible for it, we do not endorse or guarantee it, and we cannot ensure its information, phone numbers, availability, or web addresses are current or accurate. Your dealings with any third party are solely between you and that third party.
OneHaven does not make reports on your behalf, and never will. We do not notify, contact, file with, or submit anything to any bank, credit union, card issuer, payment provider, money transfer service, cryptocurrency exchange, telecommunications carrier, social media or gaming platform, credit bureau, insurer, employer, school, regulator, law enforcement agency, or any other organization or authority, whether on your behalf, on behalf of a protected person, or otherwise. Nothing in the Services should be understood or relied upon as having made any such report.
Using OneHaven does not transfer responsibility to us. Providing software, alerts, educational content, or tools does not create any duty on our part to monitor, investigate, intervene, warn, escalate, rescue, or act, and does not make us responsible for the safety, conduct, finances, or wellbeing of any person.
If you believe fraud, a crime, exploitation, or harm has occurred or may occur, you must act yourself, and promptly. Contact your bank or card issuer using the number printed on your card or statement, contact the relevant platform or provider, and contact the appropriate authorities. In the United States these include the Federal Trade Commission, the FBI Internet Crime Complaint Center, Adult Protective Services, and your local law enforcement agency. Strict time limits apply to many fraud reports, chargebacks, and disputes, and missing them can permanently affect your ability to recover money or assert your rights. Delay caused by waiting for, relying on, or interpreting anything from OneHaven is your responsibility.
OneHaven is not an emergency service. It does not contact emergency services and must never be relied upon to do so. If anyone is in immediate danger, call 911 or your local emergency number. If you are concerned about the safety of a child, contact the National Center for Missing and Exploited Children CyberTipline or law enforcement directly.
This section applies whenever you arrange a Family Threat Assessment for another person. It is in addition to the rest of these Terms.
Who may arrange one. Only an account holder who has verified their identity through our identity verification provider and has typed the authorization statement presented during setup. You may not arrange an assessment through another person's account, using another person's identity, or on behalf of an undisclosed third party.
What you are promising when you arrange one. By submitting an assessment you represent and warrant, for each recipient, that: (a) you are the recipient's parent, legal guardian, adult child, spouse, or a caregiver with genuine responsibility for their welfare, and you have the authority to act for them in this way; (b) the phone number or email address you provided belongs to that recipient and you are permitted to use it to contact them; (c) the recipient has not previously asked you or us to stop contacting them; (d) you are arranging this to help that person recognize scams, and for no other purpose; and (e) you accept that the recipient will learn that you arranged it, because we tell them.
Who may receive one. Recipients must be located in the United States or Canada and must be at least 13 years old. Adult recipients are sent an introduction first and nothing further is scheduled unless they reply to agree; if they decline or do not reply, no simulated message is sent and the fee for that assessment is refunded. Recipients aged 13 to 17 are given advance notice by us before any exercise is scheduled.
What you may not use this for. You may not arrange an assessment: to test, monitor, trick, pressure, embarrass, intimidate, or gather information about a partner, former partner, employee, tenant, colleague, student, client, or any person you do not genuinely care for; as part of a dispute, separation, custody matter, investigation, or debt collection; against anyone who has asked not to be contacted; against a phone number or address you do not have permission to use; or to obtain information about a person for any purpose other than their own safety education. You may not use the Services to send any message that is not one of our simulations, and you may not attempt to alter, supply, or influence the content of a simulated message.
Our right to refuse. We may refuse, delay, cancel, or withdraw any assessment at any time, with or without reason, and we may suspend or close an account that we believe has breached this section. Where we cancel an assessment before a simulated message is delivered, we refund the fee for it. Where we close an account for breach of this section, no refund is due, and we may retain the record of the assessment and provide it to a recipient who asks about it or to an authority that requires it.
Message frequency, rates, and stopping messages. Where an assessment is delivered by text message, message frequency varies by assessment and is limited to the introduction, the exercise itself, and the reveal. Message and data rates may apply. Reply STOP to any message to end the exercise immediately and receive no further messages, or reply HELP for assistance. Replying STOP takes effect at once and cannot be overridden by the person who arranged the assessment. Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on the recipient's carrier, device, and network.
Recipients. A recipient is not a party to these Terms and owes us nothing. A recipient may, at any time and without an account, stop an exercise, ask us to delete everything we hold about them, and ask us to block any future assessment to their number or address. How to do that, and what we hold, is set out in section 18 of our Privacy Policy. A recipient who believes an assessment was arranged without their authority should contact us and we will act on it.
Nothing here creates a duty to protect. An assessment is an educational exercise. It is not supervision, it is not a safeguard, and arranging one does not make us responsible for what any person does afterwards. Section 20 applies in full.
These Terms are governed by Delaware law. International users may have additional rights under their local laws.
For legal inquiries, please contact us.
