Trust & Security
When you connect OneHaven to your family’s digital life, you are trusting it with your kids, your parents, and sometimes your most vulnerable moments. That trust is earned every day through strict privacy safeguards, transparent data practices, and security that meets or exceeds industry standards.
Privacy-First, Not Surveillance
OneHaven uses AI to detect patterns of risk so you receive alerts only when something looks dangerous, instead of streaming or storing every detail of someone’s online life.
Messages, photos, and sensitive content are analyzed in a privacy-preserving way, kept as limited as possible, and never used to train external AI models in a way that could identify you or your family.
Clear Roles: You Control The Data
In most cases, you are the data controller of monitored communications and activity, and OneHaven acts as a data processor that handles information only to deliver the services you choose.
This means you decide who is protected, who can view what, and how long information is kept, with options to adjust or revoke permissions at any time.
What Data OneHaven Collects and Why)
To provide protection, OneHaven may process device and usage information, monitoring signals (such as flagged links or risky messages), location data, and limited identity or payment information for billing and fraud prevention.
This information is collected only as needed to operate the service, improve detection accuracy, comply with legal obligations, and support your account—not for unrelated marketing or resale.
What OneHaven Does Not Do
✗ Does not sell personal data or monitored activity to advertisers or data brokers.
✗ Does not use the content of your private messages or photos to build public AI models.
✗ Does not secretly enable monitoring; caregivers must have a legitimate relationship with the people they protect.
Security: How Data Is Protected
Monitored data and account information are protected with strong encryption in transit and at rest, combined with continuous security monitoring and regular audits.
Access to sensitive systems is tightly limited, logged, and governed by strict internal policies so that only authorized personnel can view data when absolutely necessary for support, safety, or legal reasons.
AI Safety and Accuracy
OneHaven’s AI models are tuned to reduce false positives and focus on real signs of grooming, scams, coercion, and financial fraud that harm families across generations.
Because AI is not perfect, caregivers are encouraged to review alerts, use their judgment, and provide feedback so the system continues to improve over time.
Designed for Kids, Teens, and Seniors
The platform recognizes that protecting a 9-year-old gamer, a 15-year-old influencer, and an 82-year-old grandparent requires different guardrails and different privacy expectations.
OneHaven offers flexible visibility settings so guardians can see what they need to keep loved ones safe, while still respecting dignity, autonomy, and age-appropriate independence.
Data Retention and Your Rights
Personal data is retained only as long as needed to provide the service, fulfill legal requirements, and maintain security safeguards, after which it is securely deleted or anonymized.
Depending on your location, you may have rights to access, correct, delete, restrict, or port your data, or to opt out of certain uses; OneHaven provides clear channels to exercise those rights.
Compliance and Global Privacy Standards
The privacy program is designed to align with major regulations such as GDPR, COPPA, and state privacy laws like the CCPA/CPRA and similar frameworks in other U.S. states.
OneHaven uses appropriate safeguards for cross-border data transfers, including Standard Contractual Clauses and equivalent protections where required.
Transparency in Every Update
When features change in ways that affect how your data is used—especially AI-driven monitoring—OneHaven commits to notifying users in clear, human language rather than burying updates in legal fine print.
Any material changes to the Privacy Policy or Trust commitments are documented with an updated “Last Updated” date and an explanation of what has changed.
How You Stay in Control
From a single dashboard, you can manage who is protected, which devices are monitored, what categories of risk trigger alerts, and who can see which insights.
Permissions can be adjusted or revoked at any time, allowing co-parents, caregivers, and individuals to create the right balance between visibility, privacy, and safety.
Learn More or Contact The Trust Team
For full legal details about how data is collected, used, and safeguarded, review the OneHaven Privacy Policy.
For questions, concerns, or data-rights requests, you can reach the dedicated privacy and security team using the contact information in the Privacy Policy, and they will respond within applicable legal timeframes.
Ready to Protect Your Family?
Join the growing number of families who trust OneHaven to keep their loved ones safe online.