1. Use of Services

You may use OneHaven’s Services only if you are 18 years or older, or if under 18, you have the consent of a parent or legal guardian. You agree to comply with all applicable laws, including consent and monitoring statutes.

2. Account Registration and Parental Authorization

Accounts involving minors require verified parental or guardian consent in accordance with COPPA and GDPR-K. No child may independently create an account. Caregivers must verify their authority for managed seniors or minors.

3. User Conduct

You agree not to misuse the Services, interfere with operations, or use the Services unlawfully.

4. Subscription & Payments

5. Refunds & Cancellation Policy

You may cancel your subscription at any time. For subscriptions purchased through the App Store, manage or cancel via your Apple ID subscription settings at Settings > your name > Subscriptions. For web subscriptions, cancel through your OneHaven account settings. Cancellation takes effect at the end of the current billing period — you retain access until then. Refunds for App Store purchases are handled by Apple in accordance with their policies. Refunds for web purchases follow OneHaven’s published refund policy.

6. Device & Compatibility Disclaimer

Functionality may vary by device, operating system, or manufacturer restrictions. Certain features may not be available on all platforms.

7. Intellectual Property

All content, trademarks, and technology used in the Services are the property of OneHaven or its licensors.

8. License Grant & Restrictions

OneHaven grants you a limited, non-exclusive, non-transferable license to use the Services for personal purposes. You may not reverse engineer, copy, or resell the Services without permission.

9. Data Controller Responsibilities and Warranties

As account holder, you warrant compliance with all monitoring laws and confirm you have authority to monitor managed users.

10. Indemnification

You agree to indemnify OneHaven against claims, damages, and costs arising from your misuse of the Services.

11. Monitoring and Surveillance Disclaimers

OneHaven does not provide legal advice on monitoring activities. You are solely responsible for lawful use of the Services.

12. Termination

OneHaven may suspend or terminate Services for violations of these Terms.

13. Service Availability & Updates

We strive to maintain reliable Services but do not guarantee uninterrupted availability. Features may change, be modified, or discontinued. Users must keep the app updated to access security patches and new features.

14. Age Misrepresentation & Enforcement

If we discover that a child falsified their age or created an account without proper consent, we may suspend or delete the account.

15. Emergency Disclosure / Duty to Report

If we become aware of imminent harm, including child exploitation or suicide risk, we may disclose information to appropriate authorities.

16. Arbitration & Dispute Resolution

Any disputes arising under these Terms shall be resolved by binding arbitration on an individual basis in accordance with the rules of the American Arbitration Association. You waive the right to a jury trial or class action.

17. Disclaimers and Limitation of Liability

The Services are provided ‘as is.’ OneHaven disclaims liability for indirect, incidental, or consequential damages, including those related to monitoring activities or AI-based analyses.

18. AI Disclaimer

OneHaven uses AI to assist in monitoring, fraud detection, and safety alerts. While we strive for accuracy, AI may make errors, omissions, or misclassifications. The Services should be used as tools, not substitutes for human judgment.

19. Governing Law and International Users

These Terms are governed by Delaware law. International users may have additional rights under their local laws.

20. Contact

For legal inquiries: [email protected]